Terms and Conditions

Mewar Dairy
Effective Date: [10.04.2026]

1. Introduction

Welcome to Mewar Dairy (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website https://www.mewardairy.in and related services.

By accessing or using our services, you agree to be bound by these Terms.

2. Eligibility

  • You must be at least 18 years of age to use our services

  • By using our platform, you confirm that you are legally capable of entering into a binding contract under Indian law

3. Account Registration

Users may register using:

  • Mobile OTP-based login

  • Password-based login

You agree to:

  • Provide accurate and complete information

  • Maintain confidentiality of login credentials

  • Be responsible for all activities under your account

4. Services Offered

Mewar Dairy provides:

  • Milk and dairy product delivery services

  • Subscription-based or one-time order services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

5. Orders and Delivery

  • Orders are processed based on availability and delivery location

  • Delivery timelines are indicative and may vary due to operational reasons

  • Customers must ensure correct delivery details

We are not responsible for delays caused by:

  • Incorrect address

  • Unavailability at delivery location

  • External factors beyond our control

6. Pricing and Billing

  • Prices are displayed on the website and are subject to change without prior notice

  • Monthly billing may apply for subscription users

  • All applicable taxes are included unless stated otherwise

7. Payments

  • Payments are processed through secure third-party gateways such as Razorpay or Paytm

  • We do not store any payment information

Failure of payment may result in suspension of services.

8. Cancellation and Refund Policy

Cancellation

  • Orders can be canceled before processing or dispatch

  • Subscription changes must be made before the billing cycle

Refunds

  • Refunds, if applicable, will be processed through the original payment method

  • Refund timelines depend on the payment provider

We reserve the right to approve or deny refund requests.

9. User Conduct

You agree not to:

  • Provide false or misleading information

  • Use the platform for unlawful purposes

  • Interfere with website functionality or security

Violation may result in account suspension or termination.

10. Communication

By using our services, you agree to receive:

  • Order-related notifications

  • Service updates

  • Promotional messages via WhatsApp, SMS, or email

You may opt out of promotional messages using the unsubscribe option provided.

11. Intellectual Property

All content on this website, including:

  • Logos

  • Text

  • Design

is the property of Mewar Dairy and protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

12. Limitation of Liability

Mewar Dairy shall not be liable for:

  • Indirect or consequential damages

  • Loss of data or profits

  • Service interruptions beyond our control

Our total liability shall not exceed the amount paid by the user for the service.

13. Disclaimer

  • Services are provided on an “as-is” basis

  • We do not guarantee uninterrupted or error-free service

  • Product availability may vary

14. Privacy

Your use of our services is also governed by our Privacy Policy.

15. Termination

We reserve the right to:

  • Suspend or terminate accounts

  • Deny access to services

if users violate these Terms.

16. Force Majeure

We shall not be liable for failure to perform due to events beyond our control, including:

  • Natural disasters

  • Government actions

  • Technical failures

17. Governing Law

These Terms shall be governed by the laws of India.

18. Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of courts in Bhilwara, Rajasthan.

19. Contact Information

Mewar Dairy
Plot No G-76, RIICO Industrial Area
Growth Center Hamirgarh
Bhilwara – 311001, Rajasthan, India

20. Grievance Officer

Name: Mr. Rakesh Sharma
Phone: 9216049153
Email: complaint@mewardairy.in

21. Changes to Terms

We may update these Terms from time to time. Continued use of the website implies acceptance of updated Terms.

22. Acceptance

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.